FAQ

Are there fees to use the wallet?
The basic functions of the wallet are free to use! Ethos will not charge you to deposit or withdraw your coins. The only costs involved will be the transact...
Fri, 11 May, 2018 at 3:16 PM
I sent coins to the wrong address. Are my coins lost?
Not all hope is lost! Some blockchains and/or wallets will reject transactions that are sent to an invalid address, while others will let them through. If y...
Tue, 13 Nov, 2018 at 11:13 AM
What coins will the wallet support?
Coins will be added on a rolling basis. To view all currently supported visit this link.  We offer the option to vote for a coin that is not yet support...
Wed, 31 Oct, 2018 at 6:24 PM
Can Ethos access my assets without me knowing?
No, Ethos can not access your assets without you knowing and we will never ask for your Smartkey or Private Keys.
Mon, 10 Sep, 2018 at 9:48 AM
Will I need to store ETHOS in the wallet to receive the Ethos airdrop partner airdrops?
No! The airdrop program is free to participate in and does NOT require that you hold ETHOS tokens.  Here's what you have to do to make sure you get you...
Tue, 24 Jul, 2018 at 9:35 AM
Can a Smart Key be generated without shaking the phone?
No. Multiple sources of entropy (randomness) are used when generating your SmartKey.  One of these sources is from the accelerometer in your phone. Shak...
Tue, 13 Nov, 2018 at 11:16 AM
How to change my Username/Email adress
To change your Username and/or Email address go to Settings -> Privacy & Security -> Change Username/Email
Fri, 31 Aug, 2018 at 12:06 PM
Why are the Ethereum Network Fees (Gas) so high?
The fees for transacting on the Ethereum blockchain vary. At times, you may experience higher than average fees. Click here to view the current costs and es...
Mon, 2 Jul, 2018 at 2:47 PM
How do I send Bitcoin from Coinbase to my Universal Wallet?
Click here for instructions on how to send and receive cryptocurrencies like Bitcoin with your Ethos Universal Wallet (UW) and click here for additional sup...
Sun, 22 Jul, 2018 at 11:24 AM
Using your private key for Ethereum/Erc20
After using the BIP39 tool to extract your private keys you can use the following instructions to access your Ethereum/Erc20 tokens: Once you have exporte...
Sat, 24 Nov, 2018 at 10:30 AM