FAQ

Fixing Fingerprint Issues
If you are experiencing issues with the fingerprint reader on your phone, you can try the following: - Make sure your finger is dry when using the fingerpr...
Tue, 6 Nov, 2018 at 5:34 PM
Does Ethos take custody of my assets?
No, wallets, coins and keys reside under your control and responsibility at all times. 
Fri, 11 May, 2018 at 2:53 PM
Where is my Smart Key stored?
The Smart Key is always held by the user and is protected by a backup key that can be written down and stored as a paper wallet. Feel free to print and use ...
Mon, 15 Oct, 2018 at 6:45 AM
Can I use the private keys from my current wallet on the Ethos Universal Wallet?
Ethos does not support restoring individual private keys. We want to encourage adoption of BIP32 (HD wallets) which provide more flexibility and stability. ...
Fri, 11 May, 2018 at 4:07 PM
Can I participate in ICOs using the Universal Wallet?
Yes! You can buy into a token sale from the Universal Wallet (UW). Before a new token is added to the UW, it must first pass a vetting process. If the token...
Tue, 18 Sep, 2018 at 11:45 AM
Can I restore my wallet on a new device?
When you first create your Smart Wallet, a random mnemonic seed will be generated. This 24-word phrase, called a Smart Key, is your responsibility to protec...
Fri, 11 May, 2018 at 2:57 PM
I'm under 18, can I download and use the wallet?
Yes! The wallet is free to use and available to anyone with an iOS or Android device. There is no age restriction on who can download and use the wallet. ...
Fri, 11 May, 2018 at 3:00 PM
Can my partner and I share an Ethos account?
With the Universal Wallet (UW), you and your partner can both have access to the same UW across multiple devices. As we roll out the fiat gateway and expa...
Sat, 17 Mar, 2018 at 3:35 PM
How to Restore an Ethos SmartKey to your phone
Select the Menu button in the upper left corner.  Tap ‘Settings’ Tap ‘Privacy & Security’ Tap ‘Recover an Ethos SmartKey’ at the bottom of the scree...
Mon, 2 Jul, 2018 at 1:58 PM
Does Ethos have a roadmap?
To keep up to date with what we are working on at Ethos, please check out our Developer Dashboard. The DevDash allows you to see what we have integrated int...
Sat, 25 Aug, 2018 at 2:00 PM