Enter your search term here...
New support ticket
Check ticket status
Getting Started! How to...
The Universal Wallet Guide
What version of Android is my phone running?
What version of iOS is my phone running?
How to Create an Ethos Account
How to Add Information to your Profile
See all 24 articles
Can I use the Universal Wallet to buy crypto with fiat?
Will the Universal Wallet support forks, airdrops or dividends?
Lost, stolen, or damaged phone
What's a Smart Key?
How is my Smart Key created?
See all 25 articles
Will Ethos comply with the General Data Protection Regulation (GDPR) to protect customers’ data?
Is my SmartKey associated with my account?
What happens if someone uses my SmartKey on a different Ethos account?
I lost access to my Ethos account and the email associated with it! What can I do?
If I delete the Ethos app, is the SmartKey deleted from my phone?
See all 9 articles
You are pre-registered but haven't received the airdrops
You can't see a transaction made to your wallet
Stalled Transactions Cannot be ReSubmitted
Wait for your transaction to process from your wallet before sending another transaction
Not able to generate a seed and 24 key words - Languages that read from right to left
Help Desk Software