FAQ

Can I use the Universal Wallet to buy crypto with fiat?
At the moment it is not yet possible to use the Universal Wallet for buying crypto currencies  with Fiat. This feature is currently in the active developmen...
Fri, 12 Oct, 2018 at 2:51 PM
Will the Universal Wallet support forks, airdrops or dividends?
With the Universal Wallet (UW), you control your private keys! Since you control your private keys, any dividends, airdrops, or forks that occur within your...
Thu, 20 Sep, 2018 at 1:59 PM
Lost, stolen, or damaged phone
What if someone steals my phone? What if I drop it in the toilet?  These are common questions and valid concerns! But rest assured, your Smart Keys will...
Fri, 31 Aug, 2018 at 12:15 PM
What's a Smart Key?
A Smart Key is a single key that provides access to all of your wallets. The Smart Key is always held by the user and is protected by a backup key that can ...
Fri, 31 Aug, 2018 at 12:15 PM
How is my Smart Key created?
Smart Keys are built by combining the best of the BIP32, BIP39, BIP44, and SLIP44 standards. A single 256-bit "root" key can be used to derive ...
Wed, 26 Sep, 2018 at 3:02 AM
I lost my SmartKey now what?
Your SmartKey grants you full custody of your assets and we can't stress enough to always keep your SmartKey some place safe.  If you just found ou...
Wed, 26 Sep, 2018 at 3:02 AM
How much will the app cost?
The app will be available for Android and iOS and will be free to download. The basic wallet will be free to use!   Premium services that are offered requ...
Wed, 26 Sep, 2018 at 8:08 AM
Unable to finish transaction due to transaction fees
If you are unable to finish your transaction because you are stuck in the page for selecting the transaction speed, please check if you have enough balance ...
Fri, 12 Oct, 2018 at 2:12 PM
Fixing Fingerprint Issues
If you are experiencing issues with the fingerprint reader on your phone, you can try the following: - Make sure your finger is dry when using the fingerpr...
Fri, 5 Oct, 2018 at 2:21 PM
Does Ethos take custody of my assets?
No, wallets, coins and keys reside under your control and responsibility at all times. 
Fri, 11 May, 2018 at 2:53 PM