FAQ

What's a Smart Key?
A Smart Key is a single key that provides access to all of your wallets. The Smart Key is always held by the user and is protected by a backup key that can ...
Sat, 31 Mar, 2018 at 4:40 PM
What happens if my phone is lost or stolen? Can they access my assets or private keys?
You can easily restore your wallet on a new device with your Smart Key. The Ethos app on your missing device, in addition to being protected by your pho...
Fri, 11 May, 2018 at 3:29 PM
Lost, stolen, or damaged phone
What if someone steals my phone? What if I drop it in the toilet?  These are common questions and valid concerns! But rest assured, your Smart Keys will...
Mon, 7 May, 2018 at 11:08 AM
How is my Smart Key created?
Smart Keys are built by combining the best of the BIP32, BIP39, BIP44, and SLIP44 standards. A single 256-bit "root" key can be used to derive ...
Sat, 31 Mar, 2018 at 4:06 PM
How much will the app cost?
The app will be available for Android and iOS and will be free to download. The basic wallet will be free to use!   Premium services that are offered requ...
Fri, 23 Feb, 2018 at 1:22 PM
Does Ethos take custody of my assets?
No, wallets, coins and keys reside under your control and responsibility at all times. 
Fri, 11 May, 2018 at 2:53 PM
Where are my Smart Key stored?
The Smart Key is always held by the user and is protected by a backup key that can be written down and stored as a paper wallet. Aside from your paper copy,...
Fri, 11 May, 2018 at 3:37 PM
Can I use the private keys from my current wallet on the Ethos Universal Wallet?
Ethos does not support restoring individual private keys. We want to encourage adoption of BIP32 (HD wallets) which provide more flexibility and stability. ...
Fri, 11 May, 2018 at 4:07 PM
Can I participate in ICOs using the Universal Wallet?
Yes! You can buy into a token sale from the Universal Wallet (UW). Before a new token is added to the UW, it must first pass a vetting process. If the token...
Fri, 11 May, 2018 at 3:03 PM
Can I restore my wallet on a new device?
When you first create your Smart Wallet, a random mnemonic seed will be generated. This 24-word phrase, called a Smart Key, is your responsibility to protec...
Fri, 11 May, 2018 at 2:57 PM