Security

Will Ethos comply with the General Data Protection Regulation (GDPR) to protect customers’ data?
Ethos will comply with the GDPR and will apply the same standards of protection to customers outside of the EU.
Mon, 4 Jun, 2018 at 3:26 PM
Is my SmartKey associated with my account?
Currently we only allow a SmartKey to be tied with one account. If a user (or someone who stole your written SmartKey) attempts to restore it onto a differe...
Mon, 4 Jun, 2018 at 3:58 PM
What happens if someone uses my SmartKey on a different Ethos account?
Currently we only allow the smartkey to be tied with one account. If someone who stole your written SmartKey attempts to restore it onto a different Ethos a...
Mon, 4 Jun, 2018 at 3:58 PM
I lost access to my Ethos account and the email associated with it! What can I do?
If you cannot access your Ethos account, nor your email, and cannot prove your identity to our support team to restore access to your Ethos account, you wil...
Mon, 4 Jun, 2018 at 4:20 PM
If I delete the Ethos app, is the SmartKey deleted from my phone?
Yes. If you delete the Ethos app, your SmartKey will also be deleted.
Mon, 4 Jun, 2018 at 4:21 PM
Does Ethos have a copy of my private keys?
No, Ethos does not have a copy of your private keys. When you generate a wallet, there is a handshake with our server that sends a copy of the extended publ...
Mon, 4 Jun, 2018 at 4:26 PM
Why does Ethos store a copy of my Extended Public Key?
When you generate a wallet, there is a handshake with our server that send the extended public key to us. As you may know, you can create seemingly infinite...
Mon, 4 Jun, 2018 at 4:28 PM
How is the SmartKey stored on my phone?
In short, your SmartKey is stored in the cryptographic section of your phone and protected by your phone's lockscreen pin/passphrase; your Uni...
Mon, 2 Jul, 2018 at 8:43 AM
Template to write down your SmartKey
Please see the file below
Sun, 1 Jul, 2018 at 11:25 AM