Known Issues

Stalled Transactions Cannot be ReSubmitted
Description: If you have a stalled transaction, you cannot resubmit the transaction within the app. Here is What to Do: If your transaction is taking...
Mon, 2 Jul, 2018 at 1:41 PM
Intermittent fingerprint scanning/ pin screen freeze
Description:  When authorizing transactions you may experience a frozen fingerprint scanner. Here is What to Do: If you cannot proceed past the biometr...
Mon, 2 Jul, 2018 at 1:41 PM
Wait for your transaction to process from your wallet before sending another transaction
Description: If you submit back to back transactions too quickly, then one of your transactions could be cancelled. Here is What to Do: Please wait for...
Mon, 2 Jul, 2018 at 1:41 PM
You may get logged out of your account inadvertently.
Description: On rare occurrences, you may get logged out of your account and be brought back to the welcome screens. Here is What to Do: If you get log...
Mon, 2 Jul, 2018 at 1:41 PM
"Sort By" stops working after tapped repeatedly
Description: "Sort By" stops working after tapped repeatedly. Here is What to Do: Restart the app and it will start working again.
Mon, 2 Jul, 2018 at 1:38 PM
Unable to remove coins from SmartWallet
Description: Currently you are not able to remove coins from the SmartWallet Here is What to Do: We are working on adding this feature, in the mean...
Fri, 3 Aug, 2018 at 6:48 AM
Screen Freeze "Login Successful"
Description: After you log in to the Universal Wallet, you're redirected to a page that says "Login Successful" and you cannot go anywhere f...
Tue, 3 Jul, 2018 at 5:06 PM
Verification Failed Error
Description: After clicking "Verify Account" in your "Welcome to Ethos" verification mail, it states "Verification Failed" ...
Wed, 4 Jul, 2018 at 2:01 PM
Not able to generate a seed and 24 key words - Languages that read from right to left
Description: When your language is set to a language that reads from right to left, the seed generation process bugs out and you are not able to generat...
Wed, 11 Jul, 2018 at 7:31 AM