Known Issues

Critical Info: Ethos Universal Wallet Update 1.5.2 Process
Once the Ethos Universal Wallet Update 1.5.2 is pushed out to all users,your app will require an upgrade before accessing your account. This is a forced upg...
Thu, 29 Nov, 2018 at 3:26 PM
You are pre-registered but haven't received the airdrops
The pre-registered airdrops are for those who (pre-)registered before July 2nd, 2018. For those who registered after that date, they will be eligible for th...
Wed, 26 Sep, 2018 at 5:39 AM
You can't see a transaction made to your wallet
We can check the transaction and update your wallet manually if you create a ticket with the following details: Choose as Type: Incident Choose as Catego...
Wed, 26 Sep, 2018 at 5:18 AM
Stalled Transactions Cannot be ReSubmitted
Description: If you have a stalled transaction, you cannot resubmit the transaction within the app. Here is What to Do: If your transaction is taki...
Mon, 24 Sep, 2018 at 2:50 PM
Not able to generate a seed and 24 key words - Languages that read from right to left
Description: When your language is set to a language that reads from right to left, the seed generation process bugs out and you are not able to generat...
Wed, 11 Jul, 2018 at 7:31 AM
Unable to use the email for password reset
If you are unable to reset your password because of the email for password reset. You could be experiencing an issue caused by browser cookies. This can be ...
Mon, 5 Nov, 2018 at 11:30 AM
Known issues for the 1.5 release
The latest build will have some big improvements, but there are some things to consider: Everyone will be logged out When you install the new bui...
Thu, 29 Nov, 2018 at 7:07 AM