Known Issues

You are pre-registered but haven't received the airdrops
The pre-registered airdrops are for those who (pre-)registered before July 2nd, 2018. For those who registered after that date, they will be eligible for th...
Wed, 26 Sep, 2018 at 5:39 AM
You can't see a transaction made to your wallet
We can check the transaction and update your wallet manually if you create a ticket with the following details: Choose as Type: Incident Choose as Catego...
Wed, 26 Sep, 2018 at 5:18 AM
Stalled Transactions Cannot be ReSubmitted
Description: If you have a stalled transaction, you cannot resubmit the transaction within the app. Here is What to Do: If your transaction is taki...
Mon, 24 Sep, 2018 at 2:50 PM
Wait for your transaction to process from your wallet before sending another transaction
Description: If you submit back to back transactions too quickly, then one of your transactions could be cancelled. Here is What to Do: Please wait for...
Mon, 2 Jul, 2018 at 1:41 PM
Not able to generate a seed and 24 key words - Languages that read from right to left
Description: When your language is set to a language that reads from right to left, the seed generation process bugs out and you are not able to generat...
Wed, 11 Jul, 2018 at 7:31 AM