If you are unable to reset your password because of the email for password reset. You could be experiencing an issue caused by browser cookies. This can be solved by performing the following steps when you receive the email for password reset:

  1. Right click and copy the link address
  2. Open the browser incognito or use another browser
  3. Paste the link and proceed to change your password

If the provided solution still doesn't allow you to change your password, please create a ticket  here and we'll be able to help you from there.