If you are experiencing issues with the fingerprint reader on your phone, you can try the following:
- Make sure your finger is dry when using the fingerprint reader
- Try with your finger in different angles
If you are still experiencing issues, you can change the fingerprint settings on your phone.
Android
Go to Settings -> Security and Location -> Fingerprint and choose one of the following:
- Delete fingerprint profile (fingerprint will be disabled and only PIN will be used when needed)
- Add another fingerprint
IOS
Go to Settings -> Touch ID & Passcode and choose one of the following:
- Delete fingerprint profile (fingerprint will be disabled and only PIN will be used when needed)
- Add another Fingerprint