To reset the PIN you will need your 24- word SmartKey. Make sure that you have your 24-word SmartKey available before deleting it.
- Open the Menu
- Tap Settings
- Tap Privacy & Security
- Tap Delete SmartKey
- Go back to the Privacy & Security settings
- Tap "Restore an Ethos SmartKey
- Fill out your 24 words
- Set a new PIN
Your PIN is used to encrypt your SmartKey and without it, it cannot be decrypted, so because of that the whole SmartKey needs to be restored in the casing of losing your PIN.